Privacy Policy

1. Information we collect

• Account information: your email address, name (if provided), and an encrypted password.
• Content you create: prompts, scripts, project names, scenes, and the videos and voiceovers generated for you.
• Character reference photos: if you add photos to a Long Film character, we store them privately in your account, along with the date and time you confirmed you have permission to use them.
• Usage data: the video credits and voice minutes you use, and basic technical logs needed to run and secure the service.
• Billing data: payments are processed by Stripe. We receive your plan, subscription status, and payment history, but we never see or store your full card number.

2. How we use your information

• To provide the service: generate, store, and deliver your videos and voiceovers.
• To manage your account, subscription, credits, and monthly allowances.
• To keep the service secure, prevent abuse, and enforce our Terms of Service.
• To contact you about your account, billing, or important changes to the service.

We do not sell your personal information, and we do not use your private content for advertising.

3. AI providers

To create your content, the prompts and scripts you submit (and any character reference photos you add) are sent to third-party AI model providers that generate video and speech. These providers process your content only to produce the output you requested. Please do not submit information you do not want processed this way.

4. Service providers we share with

• Cloud hosting and database providers that store your account and media.
• AI model providers, as described above.
• Stripe, for payment processing and subscription management.

We may also disclose information if required by law or to protect the rights and safety of our users or the public.

5. Data retention

• Your account information and content are kept for as long as your account is active.
• Deleted projects and generations are removed from our active systems; backups may take up to 30 days to expire.
• Character reference photos are deleted from storage when you remove the photo or delete the character; backups may take up to 30 days to expire.
• Billing records may be kept longer where tax or accounting laws require it.

6. Your rights

You can ask us to give you a copy of your personal information, correct it, or delete your account and associated data. California residents have these rights under the California Consumer Privacy Act (CCPA), and we will not treat you differently for using them. To make a request, email lifelabs916@gmail.com. We may need to confirm your identity first.

7. Security

Your media is stored in a private library tied to your account. No system is perfectly secure, but we use reasonable measures to protect your data.

8. Children

Green Monkey Studio is not intended for children under 13, and we do not knowingly collect their information.

9. Changes

We may update this policy. If we make significant changes, we will let you know in the app or by email.

10. Contact

Green Monkey Studio · California, USA · lifelabs916@gmail.com